Player support
How can we help?
Most answers are below. If yours isn't, email us and a real person will reply within two business days, Monday to Friday, US Central time.
support@tropeboundgames.com
Purchases and refunds
I unlocked a game on iPhone. How do I get a refund?
Purchases made in the App Store are handled by Apple, so Apple processes refunds for them. We can't issue them ourselves.
Go to reportaproblem.apple.com, sign in with your Apple Account, and choose the purchase. Apple usually replies within a couple of days.
I unlocked a game on the web. How do I get a refund?
The web edition isn't open yet. When it opens, web unlocks will come with a one-time goodwill refund within 14 days of purchase, and this answer will explain how to request one.
What will I see on my card statement?
App Store purchases appear as Apple. For web unlocks, the exact wording is shown at checkout and in your receipt email, and we'll list it here when the web edition opens.
Is it a subscription?
No. You unlock each game once. We don't sell subscriptions and nothing renews.
Access and playing
I got a new phone. How do I restore my game?
On iPhone, open the game and choose Restore Purchases, signed in with the same Apple Account you used to unlock it. Web unlocks are restored through the link in your receipt email. If either doesn't work, email us with the date of purchase.
Where is my progress saved?
On your device. We don't upload what happens in play, which also means we can't recover it if the device is lost or its storage is cleared.
Why do some games ask my age?
Games rated for mature readers are made for people aged 18 and older. We ask before you enter, and again before a web unlock. We only keep the answer, never your date of birth.
Something isn't working
Email us with the game name, your device and browser or iOS version, and what happened. A screenshot helps. Please leave out anything personal about how you were playing. We don't need it to fix a bug.
Privacy and safety
See or delete your data
Email us from the address you used with us and tell us what you'd like to see or delete. We'll confirm it's you and respond within 30 days.
privacy@tropeboundgames.com
Report a concern
If you believe someone under 18 is using one of our games, see content that shouldn't be there, or find someone pretending to be us, tell us. We review every report within two business days.
legal@tropeboundgames.com